Today, EGF started a new contact and support service for citizens – the Recycling Line, a PUBLIC, FREE and NATIONAL service that was created to provide effective answers to citizens, namely to answer questions, requests for information, suggestions, complaints, compliments and service requests.
Service requests related to the collection and treatment of urban waste are still only available in the areas of operation of the Resiestrela and Valnor concessionaires, in a total of 39 municipalities, and will be progressively extended to all 11 of the Group's concessionaires very soon.
This new EGF Group service, which starts today, has the following contacts available:
CONTACTS RECYCLING LINE
Toll Free: 800 911 400
The helpline is open from 9:00 am to 8:00 pm, and on the other side of the line you will find experienced operators who will help you with all the queries and issues you need help with relating to the waste and resources we manage every day. You will also be able to use the new website with useful information and easier and more direct contact, which will allow you to effectively resolve your queries.
For more information about this initiative, see the website www.linhadareciclagem.pt
Valorlis offers domestic composters to the population
Applications open to obtain a composter
Valorlis will expand its domestic composting program through the distribution of 4,500 composters, which will be delivered to the population in its area of intervention in 2022, through participation in an awareness-raising action.
The expansion of the program comes with the objective of contributing to the diversion of biodegradable urban waste from landfills, as well as responding to requests and expressions of interest from citizens, and will be promoted in close partnership with Municipalities and Parish Councils.
All families who have a small outdoor space in their home (garden, backyard or vegetable garden) residing in the municipalities of Batalha, Leiria, Marinha Grande, Pombal, Porto de Mós and Ourém and who have one can participate in the Composting program developed by Valorlis. household equal to or greater than 2 people.
Residents interested in obtaining a free composter must register using the form available at www.valorlis.pt by November 30, 2021. Afterwards, citizens are invited to participate in a mandatory awareness-raising action and receive the composter.
«We recognize the potential of the practice of domestic composting, in terms of valuing organic matter and raising the population's awareness of healthy and environmentally-friendly practices» says the Managing Director of Valorlis, Marta Loia Guerreiro. And he adds, "With this project, we intend to provide conditions for citizens to recycle the waste they produce in their homes, with economic and environmental benefits for all."
Domestic Composting is a natural process for recycling organic matter, which allows the use of waste from the kitchen and garden and transform it into a nutrient-rich fertilizer called compost. When used, the compost improves the characteristics of the soil, reduces the amount of chemical fertilizers and reduces the amount of water needed for irrigation.
If you have a garden, yard or vegetable garden, home composting is ideal for you!
The Domestic Composting Project launched in 2007 by Valorlis marked a new and significant stage in the effort to reduce waste deposited in landfills, enabling the recovery of 19,590 tons of waste, through the use of 8,836 composters, which were distributed free of charge in the actions of training carried out. 205 training actions in Domestic Composting were carried out in 62 parishes of the six municipalities in the area of influence of Valorlis and 3,000 monitoring, counseling and intervention visits were carried out with families that own a composter.
Valorsul, in partnership with SIMARs in Loures and Odivelas, will launch an innovative project for selective collection. Entitled “Contentão, a container with a big heart” it aims to involve local communities in recycling, guarantee the separation of their waste and, through a dynamic of conversion into financial support, help an association in their parish.
In practice, Contentão is a large space where families and businesses can deliver their recyclables, knowing that all the material correctly separated will revert to a local association.
The first phase of the project starts in October in the parishes of Bucelas and Odivelas. The associations to which financial support will be channeled during the first year have also been selected by the project's jury. In the parish of Bucelas, the Grupo Musical e Recreativo da Bemposta will be a partner, a 70-year-old community that, among other things, keeps the local culture and tradition alive. In Odivelas, it will be the Association of Residents of Colinas do Cruzeiro, which promises to streamline the separation of recyclables in the neighborhood and the parish, thus raising funds to carry out its mission.
Contentão continues Valorsul's strategy of combining the company's growth with its social responsibility, at a time when most associations are facing difficulties due to the pandemic. This project can contribute annually with values of up to 7,500€. And the amount to be allocated to each association will be directly related to the quantity and correct separation of recyclables in this new equipment, throughout the year.
Through the population's adhesion to this pilot project, Contentão will be able to reach “with its big heart” to all the parishes of Loures and Odivelas.